Return & Refund Policy

Last Updated: June 2026

At Milkpine, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Due to the personal nature of skincare products, we only accept returns under the following circumstances:

• You received a damaged product.
• You received the wrong product.
• The product was defective upon delivery.

To be eligible for a return:

• The request must be made within 48 hours of delivery.
• The product must be unused and in its original packaging.
• Clear photos or videos of the product and packaging must be provided.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened or used skincare products.
• Products damaged due to misuse or improper storage.
• Products purchased during clearance or special sale events (unless damaged or defective).

Return Request Process

To initiate a return, please contact us with:

• Order Number
• Name and Contact Details
• Reason for Return
• Photos or videos showing the issue

Contact Details:
📧 Email: Milkpine9@gmail.com
📞 Phone: +91 76750 32739

Our team will review your request and respond within 2–5 business days.

Refunds

Once the return request is approved and verified:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable unless the error was caused by Milkpine.

Replacement Policy

In cases of damaged, defective, or incorrect products, Milkpine may offer:

• A replacement product, or
• A full refund, depending on product availability and the nature of the issue.

Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or replacement inquiries, please contact:

Milkpine Customer Support
📧 Email: Milkpine9@gmail.com
📞 Phone: +91 76750 32739

Thank you for choosing Milkpine – Pure Care, Naturally Yours. 🌿✨